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Payment declined by security system

We have an automated security system set in place to prevent fraudulent card transactions, which automatically declines the transaction and blocks the card at the same time.

There's nothing to be worried about though, your account's functionality isn't affected, only the card gets frozen so that you could additionally authorize the payment.

How does it work?

If your card payment was declined by our security system, you'll get a notification asking you to review the transaction and activate or terminate the card, depending on whether you've made the transaction or not. If you confirm you recognize the payment, your card will be unblocked automatically and our system shouldn't decline future transactions to this merchant.

But, if you select another option that you don't recognize this payment, your card will be terminated. All future payments to this merchant should be blocked as well.

How can I activate my card?

If you see that your payment was declined due to security reasons and the card is blocked, you can easily re-activate it in the Cards section. To activate it, tap on the card you'd like to use, and you'll find 'Unfreeze' button there.

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