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How do I amend a booking?

  • Property Cancellation & Amendment policies

A property's cancellation policy will dictate what happens if you cancel or amend your booking. You can view the property's cancellation policy when you choose a property to book before booking it. After the booking is confirmed, you can access this information from Revolut Stays -> My Bookings.

  • Changing dates of a booking

To change the dates of your booking, the recommended (and fastest) way is to cancel your existing booking and rebook it on the app. You can also change dates of your booking by navigating to Revolut Stays -> My Bookings, tapping manage your booking and then clicking change dates. This will take you to a form for you to provide the details of the change you'd like to make, which start a chat with our customer support team, who will be able to confirm the financial implications of the change with you and process it for you.

  • Changing guest details of a booking

You can change the guest details of your booking by fillling in the form provided below this question, which will start a chat with our customer support team who will be able to process the change for you. You can also start a new chat through the help section of the app, but filling in the form is the faster option.

You can change dates of your booking by navigating to Revolut Stays -> My Bookings, tapping manage your booking and then clicking change guest details.

  • Changing room type of a booking

To change the room type of your booking, the recommended (and fastest) way is to cancel your existing booking and rebook it on the app. You can also change the room type of your booking by fillling in the form provided below this question, which will start a chat with our customer support team who will be able to process the change for you. You can also start a new chat through the help section of the app, but filling in the form is the faster option.

  • Changing property of a booking

To change the property of a booking, you'll need to cancel your existing booking and rebook it on the app.

  • Refunds, additional payments and cashback

You could earn more or less cashback depending on how you amend your booking.

If your amended booking results in a lower price and you made a "Pay now" booking (you paid the amount when you booked), you will receive a partial refund and Revolut will take back a part of the instant cashback that was paid to you. If it results in a higher price, you will be required to pay the difference and will receive additional instant cashback. For "Pay at property" bookings, there's no need to process refunds when you amend your booking.

For more information, please see our Stays Terms and Conditions.

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