Please double check the estimated arrival date of your transfer.
If the timeframe has passed, please download a Transfer Confirmation and provide the document to the beneficiary so you can check with them if the details are correct. If so, advise the beneficiary to send the document to their bank in order for their bank to trace the funds on their end. In case beneficiary is asking for MT103 SWIFT details, click here.
If you entered the incorrect account details, please contact our support team so we can help.