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What if my account is blocked?

Your account may be flagged by our security system if:

  • We have reason to believe that your account details may have been compromised and/or are at risk of fraudulent activities
  • We have reason to suspect a deliberate violation of our T&Cs

If that happens, please take a look at the Requests tab on the website menu to see what documentation or information is being requested from you. Our team may also contact you to help and advise you.

NOTE: Requests are only available on the web app.

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