As a financial services company, Revolut must adhere to a set of rules and regulations governing this type of service. The regulators oversee many different areas, but they're also responsible for looking after our industry to ensure that financial crime can be detected and prevented wherever possible. In order to stop financial crime, we must first detect it; a task handled by our crime-fighting, fraud prevention specialists.
The detection is done by our automated systems, and we make every effort to make sure it's as accurate as possible. In many cases the system asks us to verify documents of customers who have done nothing wrong – this is just a standard check, and we thank you for your patience and cooperation.
We treat our customers as individuals and do not compare them to each other. Any checks or requests are addressed strictly to you. We cannot provide you with information regarding other customers' accounts, as it would be a breach of confidentiality. Most likely, there is absolutely nothing wrong with your account and this is just a routine check that we are legally obligated to perform.