How can we help?
Profile & Plan
For Personal Users
Profile & Plan
Upgrading my plan
Revolut Plus, Premium and Metal — What's in it for me?
How do I upgrade my plan?
Why do I need to verify my identity?
How do I verify my identity?
What countries are supported?
What is the minimum age?
I’m unable to verify my identity
Why was I asked to reverify my identity?
I forgot my passcode
Downgrading my plan
I need to edit my personal details
How do I verify my email?
My phone has been lost or stolen
How do I change my country of residence?
My friend or relative is having an issue with their Revolut account
Security & Personal Data
I need to verify my source of funds
Why do I have to verify my source of funds?
What kind of document would you need to complete my verification?
How many times do I have to confirm my source of funds?
Can I close my account without source of funds verification?
Is my money safe?
Is my private information safe?
Who can help me if I have been hacked?
What personal data do I need to submit to use Revolut?
How long will Revolut store my data for?
What if I want Revolut to erase all my data?
Knowing the data that Revolut holds on me
What does Revolut use my data for?
How does Revolut process my data?
How do I get Revolut to stop contacting me?
I think I have a duplicate account
How can I control my gambling?
Why did you ask me for additional information about payer/beneficiary?
Why is my account locked?
How do I ensure my account will not be locked again?
Why did you take the fees for the locked account?
Why was my account closed?
Who made the decision to close my account?
Can I ever open a new account if another has been closed?
Why did you send my money back to the source?
Who is a PEP?
How do I protect myself from a fraud?
What is Money Laundering?
What is Terrorism Financing?
How to make AML and CTF effective?
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