I lost access to my phone number
If you've changed your phone number, follow these steps:
- tap 'Lost access to my number' in the app
- enter your old phone number and passcode
- provide a new phone number and answer security questions and/or provide a selfie with your ID
If you fail the verification process more than three times, you'll be directed to the in-app chat support. Our support agents are always happy to help you.