Making payments
General
- What cards do you offer?
- How many cards can I have?
- How do I order new card?
- When will I receive my card?
- How can I check my card details (PIN/CVC/expiry date)?
- What billing address should I use for card payments?
- What is 3DS and how do I authorise payments with it?
- How do I set up Apple/Google Pay?
- What currencies does my card support?
- Can I label/name my cards?
Issues with cards and card payments
- My card payment has been flagged as Suspicious Transaction
- Why has my card payment been declined?
- Why is my card payment still pending?
- I have exceeded all my PIN/CVC tries
- My card has been compromised/lost/stolen
- I would like a refund for something I bought
- I don't recognise a card transaction/withdrawal
- What's the difference between prepaid and debit cards?
- My refund is not showing up in my statement
Physical cards
ATM withdrawals
Virtual Cards
Sending money to an external bank account
- Where can I transfer money?
- Making a bank transfer
- Issues with transfers
- Will I be charged for transferring money?
- How quick is my transfer?
- What are the limits on outbound transfers?
- How can I download my transfer confirmation?
- What name will the beneficiary see when I transfer money to them?
- SWIFT transfers
- What do I need to include in the SWIFT message?
- Transfers to the United States
- International IBAN
- What are SEPA Instant transfers?
- What is a recurring payment?
- What are bulk payments?
- Can I change the details of a counterparty?
Sending money to another Revolut account
Direct debits
- What are Direct Debits?
- How do I set up a Direct Debit?
- How can I cancel a direct debit?
- Why was my Direct Debit declined?
- A Direct Debit was taken from my account that I want to dispute. What are my options?
- What are the payment limits for Direct Debits?
- What do I do if a direct debit on my account is incorrect?
- Is Revolut charging me a fee for processing a direct debit?
Currency exchanges
iDEAL
- What are iDEAL payments?
- Who can pay with iDEAL payments?
- How can I pay with iDEAL payments?
- How do I know my iDEAL payment has been successful?
- How do I know that the iDEAL payment has been received by the merchant?
- What if I don’t see Revolut offered as an iDEAL option?
- Can an iDEAL payment be cancelled or undone?
- How do I request a refund for an iDEAL payment?
- What can I do if I can’t see the refund of an iDEAL payment?
- Are there any fees for iDEAL payments?
- Can I use iDEAL payments to pay internationally?
- Are there any limits when paying with iDEAL?