How can we help?
Personal
Business
Setting up an account
Making payments
Receiving payments
Managing my business
Merchant accounts
More
For Business Users
Making payments
Card issues
My physical card is not working
My contactless is not working
I have exceeded all my PIN/CVC tries
I want to change my card PIN
I have not received my card
My card has been lost or stolen
My card has been compromised
My card has been swallowed by an ATM
Sending money to an external bank account
Where can I transfer money?
Making a bank transfer
Issues with transfers
Will I be charged for transferring money?
How quick is my transfer?
What are the limits on outbound transfers?
How can I download my transfer confirmation?
What name will the beneficiary see when I transfer money to them?
SWIFT transfers
What do I need to include in the SWIFT message?
Transfers to the United States
International IBAN
What are SEPA Instant transfers?
What is a recurring payment?
What are bulk payments?
Can I change the details of a counterparty?
Sending money to another Revolut account
What are the steps to send money to other Revolut accounts?
Getting a card
Debit card
Virtual Debit Card
Metal cards
Activating my card
How can I see my card details?
Linking an existing Revolut card
What are subscription cards?
Paying by card
Issues with card payments
Setting up Apple / Google Pay
Card security settings
ATM withdrawals
Will I be charged for cash withdrawals?
What is the withdrawal limit?
I did not receive the correct amount of cash
Exchange rate for my cash withdrawal is wrong
Why was my cash withdrawal declined?
Why is my cash withdrawal still pending?
I don't recognise a cash withdrawal
Direct debits
What are Direct Debits?
How do I set up a Direct Debit?
How can I cancel a direct debit?
Why was my Direct Debit declined?
A Direct Debit was taken from my account that I want to dispute. What are my options?
Why do I see a different name for GBP Direct Debits?
What are the payment limits for Direct Debits?
What do I do if a direct debit on my account is incorrect?
Is Revolut charging me a fee for processing a direct debit?
Currency exchanges
Exchanging currencies
How can I exchange funds from one currency to another?
iDEAL
What are iDEAL payments?
Who can pay with iDEAL payments?
How can I pay with iDEAL payments?
How do I know my iDEAL payment has been successful?
How do I know that the iDEAL payment has been received by the merchant?
What if I don’t see Revolut offered as an iDEAL option?
Can an iDEAL payment be cancelled or undone?
How do I request a refund for an iDEAL payment?
What can I do if I can’t see the refund of an iDEAL payment?
Are there any fees for iDEAL payments?
Can I use iDEAL payments to pay internationally?
Are there any limits when paying with iDEAL?