How can we help?

What should I do if a transfer doesn't arrive to my account?

How long can it take for a transfer to reach my account?
Transfer timeframe mostly depends on the country, where the sender’s bank is located.

Domestic transfers usually take up to 2 business days while international transfers up to 5 business days.
Transfers from any European country or from the UK should also take 2 business days.

What if the timeframe has passed, but funds are still not received?
Please ask the sender to check the following:

  • Details on the transfer confirmation match your account details
    It is worth double-checking that the details on the transfer confirmation fully match your account details in the app, make sure there were no typos
  • Sender used the relevant account details for this certain transfer type
    For example, if you have local GBP account details for a GBP transfer, check if the sender used them instead of the IBAN.
    In case there is an additional wallet reference that should be mentioned, have a look if it was actually added to the correct field
  • The funds haven't been returned to the sender
    Even if the transfer was not credited back directly to the sender’s account, their bank might have received the funds in the system

How can Revolut help me locate the funds?
If you would like our support team to help you with your expected transfer, please fill out the form below, attaching transfer confirmation.
It can usually be generated in online banking portal. The sender can contact their bank as well and directly and ask for it.

The confirmation should contain the following details:

  • Date when the transfer was sent
  • Amount of the transfer
  • Your name and account details
  • Sender's name and account details

At the same time, the sender can ask their bank to trace the funds as well.

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