How can we help?

PersonalBusiness
  • Setting up an account
  • Making payments
  • Receiving payments
  • Managing my business
  • Merchant accounts
  • More
  • For Business Users
  • Managing my business

Brexit migration

  • When will my IBAN change?
  • What will happen if I have incoming payments during the migration?
  • How will I find out about the IBAN change?
  • Why do I still have a GB IBAN?
  • Can I get the new IBAN now?
  • I don't wish to change IBAN. Can I keep the old one?
  • We need to keep GB IBAN for direct debits, can it stay the same?
  • Will transfers be affected by me having a different IBAN?
  • How will Brexit impact the security of my account?
  • Where can I find the new T&C?
  • What is the new bank address and name?
  • Is it possible to stay with the UK entity?
  • Which bank will my funds be kept in after the migration?
  • Will my personal account be affected by Brexit too?
  • Why are you asking me for documents again?
  • I've uploaded everything, what else do you need?
  • I am waiting for my documents to be reviewed, how long will it take?
  • Why are you asking for notarised documents?
  • What is an Apostille?
  • Why do we need Apostille? We don't need it for other banks.
  • Why do I need a notary when I have a document issued by the government?
  • How do I proceed with uploading documents?
  • Will the migration require any action from me?
  • What kind of information or documents I may be asked for?