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Recipient has not received the money

Please double check the estimated arrival date of your transfer.

If the timeframe has passed, please download a Transfer Confirmation and provide the document to the beneficiary so that you can check with him if the details are correct. If so, advise ethe beneficiary to send the document to his bank in order for them to trace the funds on their end.

If you entered the incorrect account details, please contact our support team so we can help.

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