How can we help?

I want to cancel a transfer

Please contact our support team quickly if you want to cancel a transfer. For local GBP or SEPA Instant transfers, this can be done only within a few minutes after the transfer has been made. For normal SEPA or SWIFT transfers, it can be done within a bigger timeframe. Nonetheless, we can only cancel a transfer if our partner hasn’t received our payment instruction already, so unfortunately there’s no guarantee that we’ll be able to cancel it for you.

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