How can we help?

My physical card is not working

Please make sure that you’ve activated your new business card. Once your new corporate card arrives, you need to activate it. Check for an email from us with a link to ‘Activate your card’. You can also head to the 'Home' menu, Cards tab, click on the Card you want to activate, followed by Card settings, and Resend the activation link. You can also simply activate your card by clicking on "Activate card" in the Revolut Business app.
You will also need to make a Chip&PIN transaction first for your card to be fully active.

The most common reasons for declined payments are insufficient funds, entering the wrong card details (PIN, expiry date or CVV), exceeding your monthly spending limit for your card, or disabling certain types of transactions in your card security settings. To enable them, go to 'Home' > 'Cards > 'Settings' > 'Security options'.

The error for the card payment should be shown in your transactions list. You should also head to the Cards tab, click on the relevant card and check the settings you have enabled. If you don’t have access, please speak to your account admin.

Related Articles