1. Why is this information important?
This document sets out the terms and conditions (the "Terms”) for the Airport Lounge Pass feature (the “Lounge Pass” feature).
These Terms apply in addition to any other terms and conditions that apply to you as a customer of Revolut, including the Personal Terms, the Fees and Charges Section, and the Paid Plan Terms.
Lounge Passes are provided by DragonPass International Limited (“DragonPass”).
2. Who can purchase and use Lounge Passes?
Standard, Plus, Premium and Metal users can use the Revolut app to search for and access lounges in selected airports. We've set out below what access each plan has to this product.
Plan Type | Access |
Standard and Plus | The ability to purchase Lounge Passes for yourself and your guest for lounges in selected airports via the Revolut app |
Premium and Metal | The ability to purchase discounted Lounge Passes for yourself and your guest for lounges in selected airports via the Revolut app |
A single Lounge Pass is valid for one visit for one person, and is valid as long as your Revolut account remains open. You can buy multiple Lounge Passes for yourself and for your guests.
Lounge Passes can be purchased either in advance of a trip or at the time you want to enter the lounge. We may limit the number of passes you can purchase in advance.
Lounge Passes purchased through the Revolut app are supplied by DragonPass at the price displayed within the Revolut app on the day of purchase.
The price of Lounge Passes available through the Revolut app may change from time to time, however we will tell you the price before you purchase a Lounge Pass.
When purchasing a Lounge Pass, you will be asked to input the name of the person who will use each Lounge Pass. Once you purchase a Lounge Pass, you will no longer be able to change this name.
Lounge Passes are not transferable. When you attempt to enter any lounge for which you have purchased a Lounge Pass, you will be asked to show proof of identification (i.e. Passport) along with a valid same-day boarding pass in the name of the person on the Lounge Pass.
You may not access more than one individual Lounge within a two-hour period.
3. What happens if I cancel or downgrade my Revolut plan?
If you are a Premium or Metal user, and you decide to cancel or end your paid plan, you will be able to continue to use the Airport Lounge Passes feature (to purchase Lounge Passes, or activate any complimentary Lounge Access (depending on your paid plan), until the end of the relevant notice period. After the end of the relevant notice period, any Lounge Passes that you purchased or activated (before the notice period ended), that you have not yet used, will be automatically transferred to your new Revolut plan.
4. Can I get a refund for unused Lounge Passes?
You can request a refund for any unused Lounge Pass (that you purchased) within 14 days of the date of purchase. This can be done via our in-app chat function.
We will issue a refund providing you have not breached the terms associated with your use of our products and services, or the terms or conditions of use provided by either DragonPass or a lounge owner or provider.
5. Is Revolut responsible if something goes wrong with my Lounge Pass?
Your ability to purchase a Lounge Pass is subject to the availability of each airport lounge. You will be notified prior to making payment if your selected airport lounge is not available.
You have rights under the Consumer Guarantees under Australian Consumer Law. Nothing in these Terms excludes or limits these rights. To the full extent permitted by law, all services supplied by us are at your risk and our liability is limited to liability under the Australian Consumer Law Consumer Guarantees.
In particular, we are not responsible or liable in respect of any services provided by DragonPass or the owner/operator of an airport lounge.
6. Can Revolut suspend my Lounge Pass?
We can suspend your access to Lounge Passes if we suspect any fraudulent or abusive behaviour.
We will notify you immediately of the reason for suspending your access and we will only resume your access once you have satisfied us your activity is not fraudulent or abusive.
7. Some other legal bits and pieces
DragonPass’s Terms of Use
Lounge Passes are provided in partnership with DragonPass. When you purchase and use a Lounge Pass, you are subject to DragonPass’s terms of use as well as the conditions of use of each individual lounge. DragonPass's terms are shown in the Revolut app.
Complaints and Disputes
If you’d just like to speak to someone about an issue that’s concerning you, please contact us through the Revolut app.
If you prefer you can make your complaint using this form. Or you can email us at [email protected].
You’ll need to tell us:
- your name;
- the phone number and email address associated with your account;
- when the problem arose; and
- how you’d like us to put the matter right.
To the extent permitted by law, Revolut is not liable for any disputes or claims that may occur between you and DragonPass.
Applicable Law
The laws of the State of Victoria, Australia apply to this agreement.