Understanding how Revolut's AI Assistants use your personal data
At Revolut, we believe in being open and clear about how we use your personal data. This notice explains how your data is processed when you choose to use our Artificial Intelligence (‘AI’) Assistants: AI Support and AI Revolut Assistant.
This information is a supplement to our main Customer Privacy Notice, which you should also read for a complete picture of our data practices.
Our commitment to transparency
Transparency is a key principle for us. We want you to understand what happens to your personal data so you can make informed choices and feel in control. This is especially important with complex technologies like AI.
What are Revolut’s AI Assistants?
Revolut provides two AI-powered assistants to help you:
- AI Support: this is an automated tool that helps answer your customer support questions and troubleshoot issues. You can interact with it through in-app chat and, in some countries, over the phone. It's designed to give you quick responses.
- AI Revolut Assistant: this automated chat tool provides financial information based on your Revolut account activity. It can help you understand product features, analyse your spending, and assist with budgeting.
These AI Assistants use technology that can understand, summarise, predict, and generate responses based on the information they've been trained on and the data you provide.
Important: When you use an AI Assistant, you're interacting with a fully automated service, not a human.
By using an AI Assistant, you acknowledge that you understand the information set out in this notice. If you’re not comfortable with any part of this, you should not use the AI Assistant.
Key things you need to know
1. Your choice and control:
You don't have to use the AI Assistants.
AI Support: if you're using in-app chat and prefer to speak with a person, you can type 'live agent' at any time. If you're on a phone call with AI Support (where available) and have a Revolut subscription that offers live customer support by phone, you can say you want to speak with a live agent.
AI Revolut Assistant: this tool is exclusively AI-driven. However, if it can't answer your query, or if we think you need more help, you'll be automatically redirected to a customer support chat with a live agent.
2. How your personal data is used by the AI Assistants:
AI Support:
- it uses the information you provide in your queries (the text you type or what you say on a call) to understand and respond to your support needs.
- if you use the phone service (where available), your call will be recorded and assessed for quality and documentation purposes.
AI Revolut Assistant:
- it uses your Revolut account data to provide financial insights. This includes your individual spending data and other Revolut account information (like your plan details or the country from your registered address).
- Purpose: this is to help you analyse your spending and assist with budgeting.
Your interactions with AI Assistants will generally be recorded and assessed for quality purposes.
3. Nature of information provided:
The information from AI Assistants is for your information only. It is not investment, financial, tax, or legal advice. You should not rely on the AI Assistants for investment advice or recommendations of any sort.
The AI Assistants do not assess your financial knowledge, experience, or overall situation beyond your Revolut account activity.
You should always make your own independent judgment about any information you receive. For financial matters, you should make such other investigations as you deem necessary, including obtaining independent financial, tax, or legal advice from qualified professionals, before participating in any transaction or making any financial decisions.
4. Limitations of AI Assistants:
AI can sometimes be wrong or provide incomplete information. Always double-check critical information.
AI responses might sometimes be unintentionally biased due to the data they were trained on.
If something doesn’t seem right, you can:
- check your legal agreement with Revolut
- visit the FAQs on our website (www.revolut.com)
- for AI Support, ask a live agent for clarification
Responses from the AI Revolut Assistant are provided ‘as is’ with no direct function to verify them with a human agent within that specific tool. You should treat the information accordingly, understanding these limitations. You can still verify product features on our website, online FAQs or check your transaction details in the Revolut app or by contacting customer support.
5. Appropriate use:
Please only use the AI Assistants to discuss your Revolut account, our services, or related questions.
For sensitive topics requiring detailed personal or transactional information, please speak directly to a live agent.
Your rights
You have rights regarding your personal data, including the right to access your data or raise concerns. Please see our main Customer Privacy Notice for more details on your rights and how to exercise them, including how to contact our Data Protection Officer.
We regularly review our privacy information to ensure it's up-to-date and clear. If we make significant changes to how these AI Assistants process your data, we will update this notice.