Support & FinCrime
Through daily interactions with customers, the Support teams are in the field representing Revolut every day. The FinCrime team is responsible for ensuring that Revolut’s products do not enable financial crime, and that any risks connected to financial crime are mitigated.
How we work
Spread across several offices in Europe, our Support team is responsible for daily interactions with customers, ensuring that any issues they may have with our products are resolved quickly, equitably, and professionally. Often strong linguists with great interpersonal skills, able to react empathetically and innovatively to solve customer issues.
How we collaborate
Revolut’s FinCrime team delivers due diligence checks on both new and existing customers, acting as a line of defence against any risks that may arise as a result of financial crime. They work closely as a team to support one another, knowledge sharing through the internal Wiki and Slack. It is their responsibility to report potential risk or compliance incidents arising as a result of customer activities. Regular check-ins with team leaders provide opportunities to discuss career paths and professional development.
How we link to the rest of Revolut
The Services function works with different teams to provide customer feedback on areas which may need addressing from compliance, to product development.
Language Owner (Bulgarian)Bucharest
Service Operations Lead - Complaints DepartmentVilnius
Service Operations Lead - Complaints DepartmentPorto
Service Operations Lead - Complaints DepartmentKrakow
FinCrime Analyst - Remote from PolandPoland - Remote
FinCrime Analyst Remote from PolandGdańsk
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
We select, coach, and retain the top talent only and give them all the support to achieve greatness
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
Meet the Revoluters
Check out what life at Revolut is all about