Strategy & Operations Manager (Fincrime)

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Revolut continues to grow and is entering India. Revolut India will look to introduce multiple digitally-enabled products across everyday financial services, including cards, payments, currency exchanges, and international transfers. We'll help customers improve their financial health, give them more control, and connect people seamlessly across the world. 

We’re looking for a Strategy and Operations Manager to help build and continuously improve a world-class set of financial crime risk management products for India. You'll be delivering a seamless digital onboarding experience that minimises costs while maximising customer convenience. You'll also measure and optimise the performance of real-time transaction monitoring algorithms to safeguard Revolut and prevent fraud and money laundering.   

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, tap the link to apply 🚀

What you’ll be doing

• Defining the strategy for all customer onboarding and control process, taking into account the need for exceptional customer experience and effective risk management
• Creating and implementing processes which align with Revolut’s overall strategy
• Supporting our Product team to customise end-to-end solutions
• Collaborating with our Services team to analyse and optimise productivity and quality metrics
• Working closely with our Financial Crime Compliance team to demonstrate the effectiveness of our controls
• Developing KPIs to drive efficiency of products and stakeholders to improve overall process performance
• Liaisoning with regulators and industry peers and keeping yourself abreast of emerging ML and fraud threats in the industry
• Developing and implementing the fraud risk policy along with fraud control procedures
• Regulatory reportings related to frauds, customer screening, etc.

What you'll need

• 5+ years experience with at least 3+ years in fields related to financial crime (customer onboarding/KYC, screening, transaction monitoring, fraud detection, regulatory reporting, etc.)
• A solid track record of achievement, having worked in a regulated entity and/or startup and quickly assumed responsibilities and/or had major achievements
• Experience breaking complex problems into smaller ones and enjoy working with data to facilitate your work
• A curious nature and interest in making an impact, being able to demonstrate this through various projects you've been involved in
• The ability to make a good business case and convince people to help you execute
• Recognised international certifications like ACAMS/CFE, etc.
• Experience in designing/building/implementing AML/KYC systems and fraud monitoring

Nice to have

• Experience with transaction monitoring systems

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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