Junior Payments Investigations Specialist

Bangalore
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ABOUT THE TEAM

We're looking for a Junior to Mid Payments Investigations Specialist to join our Payments Investigations team in Mumbai, Hyderabad or Bangalore office. You can work from our office in Mumbai or remotely.
We are offering great opportunities to learn and develop in this role and in our company! Besides the base salary we are also offering attractive language bonuses, performance bonuses and a wide range of company benefits!

WHAT YOU'LL BE DOING

  • Investigating and resolving bank transfer inquiries from our customers (in-app chat) and Revolut internal teams;
  • Communicating closely with banking partners via SWIFT, emails and phone to resolve bank transfer errors in a timely manner; 
  • Working collaboratively with product teams on improving relevant integrations and processes;
  • Helping the team proactively identify payment processing issues  - SWIFT, SEPA, ACH, Faster Payment;
  • Representing Revolut online at all times

WHAT YOU'LL NEED

  • Experience in direct Customer Support (chats or calls) (2+ years)
  • Experience in banking or other financial services with an emphasis on investigations in payments or operations departments (1+ year)
  • Fluent English (C1)
  • Willingness to work different shifts (including night shifts, weekends)
  • Ability to explain complex issues with ease in a customer-friendly and professional manner.
  • Clear understanding of processing SWIFT, SEPA, ACH, Faster Payment 
  • Ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach

  • Nice to have:

  • Technical skills (Excel, Jira, SQL)
  • French/Italian/German/Spanish language would be an advantage
SALARY

CTC (Gross + 24% PF) from ₹359,600 INR annual + additional payments for night shift +language bonus for fluent (C1) level of German/Spanish/French/Italian

SCHEDULE 
Please note this is a full-time position (working in rotating shifts)

Discover our values

We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.

Culture
Get It Done

Revoluters always push through!
 We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.

Deliver WOW

We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.

Dream Team

We select, coach, and retain the top talent only and give them all the support to achieve greatness

Never Settle

Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.

Think Deeper

Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.