FinCrime Analyst - Chargeback
WHAT YOU WILL BE DOING:
- Undertaking the investigation and analysis of cardholder disputed transactions as per MasterCard/Visa regulations;
- Identifying possible chargeback or compliance failures and respond to dispute cases as appropriate in a timely manner to meet prescribed timeframes;
- Monitoring and acting on agreed chargeback processes through to completion;
- Analyzing and responding to incoming chargebacks both on the issuing and acquiring side as per MasterCard/Visa regulations;
- Maintaining appropriate system notes for audit and quality control;
- Liaising with merchants & other business functions to effectively investigate disputes;
- Regular and accurate update of management information;
- Ad-hoc investigations and project work as required;
- Providing input into ongoing process improvements.
WHAT YOU'LL NEED
- Experience and knowledge with acquiring and issuing scheme rules – both operating regulations and dispute resolution rules as per MasterCard and Visa regulations
- Participation in succession plan will be a benefit
- Good understanding of a payment transaction lifecycle (including dispute lifecycles) and transaction processing rules as per MasterCard and Visa regulations
- Target-focused with excellent attention to details
- Effective time management and organisational skills
- Excellent verbal, written and presentation skills
- Strong team player with line management capabilities
- Capable of learning quickly, thinking logically and ensuring compliance with regulations at all times
- The culture within the team and the growing business requires individuals that will go above and beyond the call of duty in order to ensure the best service and experience for our customers
- Proficient in Microsoft Office
- Fluent English
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
We select, coach, and retain the top talent only and give them all the support to achieve greatness
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.