Customer Support Specialist - Japanese & English - Remote from Lithuania
WHAT YOU'LL BE DOING
- Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle any customers' issues
WHAT YOU'LL NEED
- You'll have flawless English and be a native Japanese speaker as a minimum
- Empathy and love for helping people
- Ability to explain complex issues in an easy and understandable manner
- Excellent communication skills
- Strong attention to detail and analytical skills
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
- Bachelor's degree or equivalent
- Prior customer support experience
- Strong writing skills and great numeracy and IT skills
- Multiple languages!
Discover our values
We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
We select, coach, and retain the top talent only and give them all the support to achieve greatness
Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.