How can we help?
Setting up an account
Managing my business
For Business Users
Who are Merchant Accounts for?
Who can apply for a Merchant Account?
How do I apply for a Merchant Account?
How many merchant accounts can I have?
What is a linked business account?
Where can I find the T&Cs for my Merchant Account?
How can I allow my team member to access the Merchant tab in Revolut Business?
Can I close my Merchant Account?
Pricing: Fees & Allowance
How much does it cost to accept card payments?
What is a free allowance?
How much will I be charged per payment?
Will I be charged for FX fees for using a Merchant Account?
Where can I see the fees for a particular payment?
Will I be charged for withdrawing funds from a Merchant account?
What kind of card payments can I accept?
Can I accept cards without the Visa or Mastercard logo?
Can I accept prepaid debit or gift cards?
Can I accept chip and pin cards?
Is there a minimum or maximum payment amount per transaction?
In which currencies can I accept payments?
Are Merchant Accounts PCI-compliant?
What is a payment request link?
How can I create a payment request link?
Can I send my payment request via email or other apps?
How can I check the status of my payment request?
What does it mean if a payment request is “paid”?
What does it mean if a payment request is “pending”?
What does it mean if a payment request is “expired”?
Can I check who paid a payment request?
Plug-Ins & API
Can I integrate Merchant Accounts with existing e-commerce platforms?
What is an API key and where can I find it?
How can I create my own payment gateway implementation?
Can I use the same API key for multiple websites?
How can I test payments before going live?
What is a webhook?
What does it mean when a payment is “uncaptured” on the Merchant portal?
How can I access funds from my Merchant Account?
How fast can I access my funds once the payment is processed?
How quickly do payments process?
Chargebacks & Refunds
What is a chargeback?
What can I do to avoid chargebacks?
How do I know if I received a chargeback?
How do I fight a chargeback?
How will I be charged for a chargeback?
Can I refund multiple transactions at once?
Can I partly refund a transaction?
I don’t have enough balance in my account for a refund. What should I do?
How long does it take for a refund to reach my customer?
How can I check whether a transaction has been refunded to the consumer?
Will I be charged for a refund?