How can we help?
Viewing my account statements
Users and Employees
Profile and Settings
Security and Personal Data
For Business Users
Managing my business
When will my IBAN change?
What will happen if I have incoming payments during the migration?
How will I find out about the IBAN change?
Why do I still have a GB IBAN?
Can I get the new IBAN now?
I don't wish to change IBAN. Can I keep the old one?
We need to keep GB IBAN for direct debits, can it stay the same?
Will transfers be affected by me having a different IBAN?
How will Brexit impact the security of my account?
Where can I find the new T&C?
What is the new bank address and name?
Is it possible to stay with the UK entity?
Which bank will my funds be kept in after the migration?
Will my personal account be affected by Brexit too?
Why are you asking me for documents again?
I've uploaded everything, what else do you need?
I am waiting for my documents to be reviewed, how long will it take?
Why are you asking for notarised documents?
What is an Apostille?
Why do we need Apostille? We don't need it for other banks.
Why do I need a notary when I have a document issued by the government?
How do I proceed with uploading documents?
Will the migration require any action from me?
What kind of information or documents I may be asked for?