How can we help?
Personal
Business
Setting up an account
Making payments
Receiving payments
Managing my business
Merchant accounts
More
For Business Users
Managing my business
Verifying details
What if my account is blocked?
I need to verify my source of funds
Why is my business information being requested again?
Why is Revolut asking me to provide information about the nature of my business activity?
Why is Revolut asking for an operating address, if I have provided a registered address?
Why is Revolut asking me to provide information about my shareholders?
Viewing my account statements
Finding my account statement
Can I get an account statement for one card?
Why balance on my monthly statement is different than the balance in the web app?
I need a document showing my account information
How can I download a Statement of Balances?
Users and Employees
Can I change my email address?
Can I change my phone number?
Setting permissions
Team members
How can I add a new team member?
What is the difference between User and Employee profiles?
Why can't I log in to my account via the web interface?
Expenses
What are Expenses?
How do I set up Expenses?
How do Expenses work?
Where can I find Expenses in the app?
How do I approve an expense?
What does request refund mean?
How do I edit the expense details if I made a mistake?
Can I download a copy of all my expenses?
How can I download the receipts attached to an expense?
Can I disable Expenses?
Can I change the type of information required for an expense?
Why did I receive notifications about expenses that are missing info?
Can I add out-of-pocket expenses?
How do I attach a receipt to an expense?
What does the status on my uploaded document mean?
Why is my document not matched to an expense?
How do I categorise an expense?
I cannot find a suitable category or tax rate for my expense
Can I add tracking categories or tags to my expenses?
What is an active Expense user?
How can I disable a team member's access to Expenses?
Why do I not see some transactions in Expenses?
How much am I charged for using Expenses?
How do I sync expenses with Xero?
Why are my expenses not syncing to Xero?
What can I do if I am missing a receipt for my expense?
Can I forward my receipts?
I forwarded receipts but they don't appear in the app?
Can I submit expenses on the mobile and web app?
Why did I receive notifications about reviewing expenses?
Can I disable the notifications?
Do I need to provide information for all my expenses?
Payroll
What is Payroll Revolut Business?
How to get started with Payroll?
Which files can I upload to Payroll?
How long will Payroll payments take?
How can I check if my transfer was successful?
How can an Accountant help to make my Payroll payments process truly seamless?
Will my BACS SUN number be applied on the payments?
What’s the difference between BACS and Faster Payments?
One-click Payroll is here (Beta)
FX Forwards
What is FX forwards?
Who is FX Forwards for?
How do I apply for FX Forwards?
How do I book an FX Forward contract?
What currencies can I book FX Forwards in?
Why are some forwards “available for exchange” and others “upcoming”?
Why is the FX Forward rate better or worse than the current rate?
Why is the flexible forward rate different from the fixed forward rate?
Can I request more if I’ve reached my monthly exchange limit allowance?
The reason for my FX transaction is not listed as “allowed”. Can I still book a forward?
If I use my forward on the weekend, will the 0.5% markup still apply?
Why was I charged a fee for cancelling my FX Forward contract?
Why was I charged a fee for using FX Forward?
Profile and Settings
Editing my Business profile
Editing my personal profile
Can I change business registered/operational or personal address?
What is my total balance?
How do I close my account?
How can I pass ownership of my account to another person in the company?
Is there a way to change my base currency?
Where can I see my plan allowance and usage?
Security and Personal Data
Is my money protected?
Is my private information safe?
How do I avoid account fraud?
What personal data do I need to submit to use Revolut?
How do I get Revolut to stop contacting me?
What if I want Revolut to erase all my data?
How long will Revolut store my data for?
Why do I have to enter a code every time I log in?
My phone has been lost or stolen
Why have I not received a confirmation code?
What can I do if I'm not receiving the sms confirmation code?
What if I forget the login details of my Revolut Business account?
How can I change my password?
Why am I unable to reset my password?
I forgot passcode
What does Revolut use my data for?
Who is a PEP?
What is Money Laundering?
How to make AML and CTF effective?
What is fraud?
How can I control my gambling?
What is Terrorism Financing?
I received an email from Revolut Business, but I didn’t sign up.
I need to contact Revolut Business Support team about my account
Any other security tips?
Can Revolut Business provide me with either stamped or signed documents?
What is the legal basis for the review on my account?
How can I opt out from your marketing communications?
Brexit migration
When will my IBAN change?
What will happen if I have incoming payments during the migration?
How will I find out about the IBAN change?
Why do I still have a GB IBAN?
Can I get the new IBAN now?
I don't wish to change IBAN. Can I keep the old one?
We need to keep GB IBAN for direct debits, can it stay the same?
Will transfers be affected by me having a different IBAN?
How will Brexit impact the security of my account?
Where can I find the new T&C?
What is the new bank address and name?
Is it possible to stay with the UK entity?
Which bank will my funds be kept in after the migration?
Will my personal account be affected by Brexit too?
Why are you asking me for documents again?
I've uploaded everything, what else do you need?
I am waiting for my documents to be reviewed, how long will it take?
Why are you asking for notarised documents?
What is an Apostille?
Why do we need Apostille? We don't need it for other banks.
Why do I need a notary when I have a document issued by the government?
How do I proceed with uploading documents?
Will the migration require any action from me?
What kind of information or documents I may be asked for?