How can we help?
Personal
Business
Setting up an account
Making payments
Receiving payments
Managing my business
Merchant accounts
More
For Business Users
Managing my business
Verifying details
What if my account is blocked?
I need to verify my source of funds
Why is my business information being requested again?
Why is Revolut asking me to provide information about the nature of my business activity?
Why is Revolut asking for an operating address, if I have provided a registered address?
Why is Revolut asking me to provide information about my shareholders?
Viewing my account statements
Finding my account statement
I need a document showing my account information
How can I download a Statement of Balances?
Can I get an account statement for one card?
Can Revolut Business provide me with either stamped or signed documents?
Why balance on my monthly statement is different than the balance in the app?
Team
Team members
Inviting new team members
Setting permissions
How can I pass ownership of my account to another person in the company?
What is the difference between User and Employee profiles?
Why can't I log in to my account via the web interface?
Cryptocurrencies
Getting cryptocurrency exposure
Understanding Revolut cryptocurrency
What can't I do with Revolut cryptocurrency?
Expenses
What are Expenses?
How do I set up Expenses?
How do Expenses work?
Where can I find Expenses in the app?
How do I approve an expense?
What does request refund mean?
How do I edit the expense details if I made a mistake?
Can I download a copy of all my expenses?
How can I download the receipts attached to an expense?
Can I disable Expenses?
Can I change the type of information required for an expense?
Why did I receive notifications about expenses that are missing info?
Can I add out-of-pocket expenses?
How do I attach a receipt to an expense?
What does the status on my uploaded document mean?
Why is my document not matched to an expense?
How do I categorise an expense?
I cannot find a suitable category or tax rate for my expense
Can I add tracking categories or tags to my expenses?
What is an active Expense user?
How can I disable a team member's access to Expenses?
Why do I not see some transactions in Expenses?
How much am I charged for using Expenses?
How do I sync expenses with Xero?
Why are my expenses not syncing to Xero?
What can I do if I am missing a receipt for my expense?
Can I forward my receipts?
I forwarded receipts but they don't appear in the app?
Can I submit expenses on the mobile and web app?
Why did I receive notifications about reviewing expenses?
Can I disable the notifications?
Do I need to provide information for all my expenses?
Payroll
Where can I find Payroll?
How to enrol employees into Payroll?
Which permissions I need to access and process payroll?
How to setup my company details on Payroll?
What is a pay schedule and how to create one?
What is a pay run?
How to edit a pay run for a specific employee?
Where can I see the salary payments?
What happens if a salary payment is failed?
What information can we enter for employees enrolled in Payroll?
What is Get Paid app?
How to access Get Paid app?
What communication Payroll does with HMRC?
How to automate monthly payments to HMRC?
How do I report Pension provider using Payroll app?
How to download Pension reports?
FX Forwards
What is FX forwards?
Who is FX Forwards for?
How do I apply for FX Forwards?
How do I book an FX Forward contract?
What currencies can I book FX Forwards in?
Why are some forwards “available for exchange” and others “upcoming”?
Why is the FX Forward rate better or worse than the current rate?
Why is the flexible forward rate different from the fixed forward rate?
Can I request more if I’ve reached my monthly exchange limit allowance?
The reason for my FX transaction is not listed as “allowed”. Can I still book a forward?
If I use my forward on the weekend, will the 0.5% markup still apply?
Why was I charged a fee for cancelling my FX Forward contract?
Why was I charged a fee for using FX Forward?
Profile and Settings
Editing my Business profile
Editing my personal profile
Can I change my email address?
Can I change my phone number?
Can I change business registered/operational or personal address?
What is my total balance?
How do I close my account?
Is there a way to change my base currency?
Security and Personal Data
Is my money protected?
Is my private information safe?
How do I avoid account fraud?
What personal data do I need to submit to use Revolut?
How do I get Revolut to stop contacting me?
What if I want Revolut to erase all my data?
How long will Revolut store my data for?
Why do I have to enter a code every time I log in?
My phone has been lost or stolen
Why have I not received a confirmation code?
What can I do if I'm not receiving the sms confirmation code?
What if I forget the login details of my Revolut Business account?
How can I change my password?
Why am I unable to reset my password?
I forgot passcode
What does Revolut use my data for?
Who is a PEP?
What is Money Laundering?
How to make AML and CTF effective?
What is fraud?
How can I control my gambling?
What is Terrorism Financing?
I received an email from Revolut Business, but I didn’t sign up.
I need to contact Revolut Business Support team about my account
Any other security tips?
What is the legal basis for the review on my account?
How can I opt out from your marketing communications?