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Why is my card payment still pending?

A pending transaction is a payment which has been authorised but is still waiting for the merchant's confirmation or reversal. The merchant has 7 days to either claim or cancel the payment. It can take up to 15 days for e-commerce pre-authorisation or deposit payments such as hotel reservations and car rental deposits.

Sometimes a declined transaction might appear as pending. In this case, the funds will be automatically returned to your available balance after 7 days.

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