How can we help?
Profile & Plan
For Personal Users
I have not received my card
I did not receive my tracking number
Why is my card not posted yet?
I've lost my card abroad. Can you send me another card?
My physical card is not working
My disposable virtual card is not working
My contactless is not working
I have exceeded all my PIN attempts!
I want to change my card PIN
What to do if my card has been lost or stolen?
My card has been compromised
My card has been swallowed by an ATM
My Revolut card is due to expire – what should I do?
I've found my 'lost' card – how can I re-link it?
Who will deliver my card?
What is Smart Card Updates?
I would like a refund for my card
Getting a card
Virtual debit card
How do I connect an existing Revolut card?
Can I have multiple spare cards?
Can I choose between Visa and Mastercard?
How do I activate a card?
Why do I need to activate my Revolut card?
Paying by card
Issues with card payments
What currencies are supported for spending?
Can I make payments in INR?
Which currency balance will be deducted for spending?
Using my card with Apple Pay or Google Pay
Will I be charged for card payments?
How do I withdraw cash?
Will I be charged for cash withdrawal?
Which merchants are not supported by Revolut?
Can I get a refund to my Revolut card?
What are the usage limits?
Where can I find ATMs?
Changing card security settings
Splitting expenses with Group Bills
What is Group Bills?
How do I create a Group?
Who can be part of a group?
How do I manage a Group?
How can the group settle up?
How do I add new bills to a Group
Why was my cash withdrawal declined?
I didn’t receive the correct amount of cash
Exchange rate for my cash withdrawal is wrong
Why have I been charged for cash withdrawal?
I don't recognise a cash withdrawal
Why has my cash withdrawal been reverted?
Sending money to a bank account
Issues with transfers
How do I send money to a bank account?
Where can I transfer money?
Will I be charged for transferring money?
How fast is my transfer?
What if I don't know the recipient's account details?
What are the transfer limits?
Setting up a Standing Order or a Recurring Payment
What is SEPA instant?
Sending money to another Revolut account
Sending money to friends from my contact list
Paying people near me
How can I send money by username?
Can I change my username?
How can I hide my username?
Requesting money by username
Why can’t I pay someone by username?
Someone has an offensive username
Paying via Direct Debit
What is a Direct Debit?
What do I do if a direct debit on my account is incorrect?
What is the maximum amount payable in a single direct debit transaction?
Setting up a Direct Debit
Cancelling Direct Debits
Can a merchant debit my account if I don’t have sufficient balance?
Is Revolut charging me a fee for processing a direct debit?
What is Revolut Gifting?
Can I schedule my Gift?
What happens if my Gift goes unopened?
Can I send Gifts to users not on Revolut?
How can I donate to a charity through my Revolut account?
Which charities can I donate to?
How will my donation be used by charities?
Will I be able to request back my donation?
How can I cancel a recurring donation?
Claiming gift and tax exemptions